General conditions of purchase
Anticuana is a specialist in handmade rugs and vintage furniture. Not all of our items are new, so in some cases they may show signs of wear or aging, although we do our best to restore and clean all of our products.
You should be aware that computer and mobile phone screens do not always show the exact color or texture, but we can provide you with additional photos and condition descriptions of each product if you contact us.
If you want to purchase an item on our website, you simply have to click on the “add to cart” button. The item will automatically be sent to your shopping cart. Once you have selected all the desired items, access your shopping basket, located at the top right of the screen, and follow the steps to complete the order. You can make the payment by credit card, PayPal or by bank transfer.
After completing the payment, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). This does not mean that your order has been accepted, as it constitutes an offer by you to us to purchase one or more products. All orders are subject to our acceptance, of which you will be notified by email confirming that the product is being shipped (the “Shipping Confirmation”). The contract for the purchase of a product (the “Contract”) will be formalized only when we send you the Shipping Confirmation, which will be done once we verify the payment of the purchase.
All prices include VAT. and shipping costs within the peninsula.
Our products are available to be picked up at our Vigo showroom. In any case, shipping costs within the peninsula are free. For the rest of Spain and abroad, please contact us so that we can calculate the cost.
We have stock of almost all our products, but some of them are made to order, which will be specified in the file of each item.
It is important to note that we cannot be held responsible for the product during transport once it leaves our warehouse.
National shipments: the estimated delivery time is 2 to 4 business days.
International shipments: the estimated delivery time is 4 to 7 business days.
Make sure you provide us with the correct delivery address and contact telephone number. Otherwise or if the address is wrong, we cannot be held responsible for the item.
We are not responsible for possible customs or tax expenses that this shipment may cause.
If your transport has any specific delivery needs, please contact us.
Request the description of the state of conservation or more photographs of the product if you are not sure before making your purchase. In any case, if you do not like the product or it does not fit well, you can return it within 15 days of receiving it and we will give you a voucher for the amount paid so that you can select another piece or, if you do not wish, The money refund. This return will be made in the same way in which the payment was made and once the product has arrived back at our showroom.
We cannot accept returns on custom made products.
The shipping costs of any return are free within the peninsula. In this way, you can touch and see how the rug fits in your space, without any commitment.
To make a return and for us to manage the collection of the product, you must contact us by sending an email to firstname.lastname@example.org or by calling 659853178. Only freight managed with our transport agency will be free.